Legal Policies

Below are our different legal policies regarding limited warranties, shipping, returns, applications for credit, and privacy.

Limited Warranty FAQ

What does the warranty cover?

The warranty will cover all of our panic exit devices against defects in either material or workmanship.

What does the warranty NOT cover?

Our warranty does not cover against errors in installation or application, nor are we liable for consequential damages as a result of either.

What is the period of coverage?

Our products are covered for a period of 2 years from the date of our original shipment.

What problems can FCBP assist with?

Depending on the situation, we will either repair or replace products to provide what is determined to be the best solution to the problem.

What problems can FCBP NOT assist with?

We do not provide coverage for labor or transportation charges without a prior written agreement from the customer.

How do I get service?

Service can be acquired at any time by notifying us of a product failure or non-conformance directly within the warranty period.

How do I keep the warranty in effect?

You need only maintain the devices with periodic inspection and maintenance.

Arte there any express or implied warranties?

There are no warranties, express or implied, except those stated above.

Where can I get a copy of the warranty policy?

For a copy of our warranty or for any further questions, please contact us.

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. All returns must include a Returned Goods Authorization issued by First Choice. Items returned may be subject to a restocking and rework charge depending upon the condition of the material when we receive it. The original shipping and handling charges are not refundable. After receiving a Returned Goods Authorization, write the number provided on the package, making sure that it is easily visible.
Please mail your package in a prepaid, insured, traceable method to the address below.
First Choice Building Products, Inc.
ATTN: Returns
555 High Grove Blvd.
Glendale Heights, IL 60139

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will provide an estimated ship date based upon the availability of your item(s). For international destinations, please submit a message to us from the Contact Us page and we will respond with international ordering options.

Credit Policy

To apply for credit with First Choice Building Products, please download and complete our credit application form. After processing your information, we will create an account for you that will enable you to order over the web. Firms approved for open account sales will be notified with their terms.

Credit Application Form

Privacy Policy

First Choice Building Products operates the website, which provides access to the catalog of products manufactured and sold by First Choice Building Products.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service
  • To provide the Service on our behalf
  • To perform Service-related services
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security has earned the McAfee SECURE Certification, certifying that our site contains no malware or malicious links,  a valid SSL, and does not engage in phishing activity.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

If you have any questions about any of our policies, feel free to contact us.